Shipping and Returns

Free shipping Australia wide!

Rates for international shipping will vary based on location.

After your order is placed, you will receive a confirmation email. Please allow up to 5-10 business days before your order is shipped out due to the nature of the cut and sew process.

Shipping times will vary based on location. 

Order cancellations are only accepted if we have not shipped your order. Please contact our sales staff at sales@ungroundedco.com to cancel your order. There will be a processing time of 3 business days for cancellations before a refund is initiated via the payment method you selected at checkout. If you have any problems during this process, please contact sales@ungroundedco.com.

Tracking information for your order will be sent via email when the processing time is over. If you are experiencing delays with receiving your tracking number, please email sales@ungroundedco.com.

If for any reason you are not happy with your order, please contact sales@ungroundedco.com and allow up to 2 business days after the item is received by us for your return to be processed. The following conditions must be met for an item to be accepted for return:

• Item must be returned in the same condition they were sent in, undamaged, unwashed with all attached tags intact to qualify for a return (it is okay to try the item on for sizing purposes only).
• Item must be returned within 14 days of the order date
• Shipping fees, duties, taxes, customs fees are non-refundable on returns or exchanges.
• If the order being returned took advantage of a promotion, i.e. free shipping, the value of the promotion will be deducted from the refund.
• Refunds will only be processed after we have received the item and have deemed the conditions above met.
• The customer is responsible for the return of the item to the address supplied once the return is initiated

Return Address

Attention: Kendrick Kam

Address: 115/14 Free Settlers Drive,

KELLYVILLE NSW 2155 AUSTRALIA

Questions

If you have any further questions, please email sales@ungroundedco.com